新编旅游交际英语doc

旅游交际英语

新编旅游交际英语

Unit 1 Meeting the Guests。

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6) 　　　　　　2. How can you be sure you are meeting the right group at the airport?。

3. What will you say to your guests when delivering a welcome speech?。

4. What elements do you think a good welcome speech might have?。

Part A Meeting the Tourists and Business Guests。

Dialogue 1。

Situation: Chen Yan, a tour guide of Hangzhou CTS (Hangzhou China Travel Service), meets Joe Simpson, the tour leader of an American tour group, at Xiaoshan International Airport one evening.。

Questions for comprehension and discussion:。

★ What does Chen Yan say to Joe Simpson at first?。

★ How do they try to introduce themselves and greet each other?。

★ What does she confirm after the greeting?。

★ How does she greet the group?。

Chen Yan:　Excuse me, are you Mr Joe Simpson from the Pacific Travel Agency?Joe Simpson:　Yes, I am.Chen Yan:　Great! Glad to meet you, Mr Simpson. I’m your local guide Chen Yan. Chen is my surname.Joe Simpson:　Hello, Miss Chen. Glad to meet you too. You can just call me Joe. We are sorry that the plane was delayed. Have you been waiting for a long time?Chen Yan:　Not too long, just about ten minutes. Well, you can call me Chen Yan, which is the Chinese way.Joe Simpson:　OK, Chen Yan.Chen Yan:　Right. Well, is everyone in your group here now?Joe Simpson:　Yes, they are.Chen Yan:　There are 16 people in your group, is that right?Joe Simpson:　Yes, exactly, including me.Chen Yan:　Hello, good evening. Welcome to Hangzhou. Did you have a pleasant flight?Tourists:　Yes, not too bad.Chen Yan:　Do you have all your luggage? Shall we go straight to the hotel now? Our bus is in the parking lot. This way please.Dialogue 2。

Situation: Li Binhong, a tour guide of Hangzhou CITS (China International Travel Service, 杭州国际旅行社), meets Emily Jason, the tour leader of a Canadian group, at Xiaoshan International Airport one afternoon.。

Questions for comprehension and discussion:。

★ Who is Li Binhong supposed to meet?。

★ Does she meet the right person?。

★ How do they introduce themselves and greet each other?。

★ What does she confirm after the greeting?。

★ What would you do to avoid picking up a wrong group if you were the guide?。

Li Binhong:　Excuse me, madam, are you from Canada?Emily Jason:　Yes, I am. Are you the tour guide from Hangzhou CITS?Li Binhong:　Yes. I’m Li Binhong. Li is my family name, and Binhong is my first name. You may call me Binhong if you like. I also have an English name, Susan. Either of the names will do.Emily Jason:　I’ll try your Chinese name, Binhong. Is that right?Li Binhong:　Yes, good. So you must be Ms Lina Woods.Emily Jason:　Oh no, I’m sorry. Lina Woods became sick just before we left for China. Li Binhong:　Oh, I’m sorry to hear that.Emily Jason:　That’s all right. So I’m replacing her as the tour leader for this group. I’m Emily Jason. Nice to meet you, you can call me Emily.Li Binhong:　Nice to meet you too, Emily.Emily Jason:　I’m sorry we didn’t have time to tell you about the tour leader replacement. As you know, the time was really tight, and there was little time left due to the emergency (紧急突发事件).Li Binhong:　Oh, don’t worry about it! I understand. It’s an emergency, isn’t it? I will let our director know the change as soon as possible.Emily Jason:　Thank you.Li Binhong:　You’re welcome. So is this your group?Emily Jason:　Yes, it is. We have 12 people plus me.Li Binhong:　Good. Hello, and good afternoon! Welcome to Hangzhou. Are you ready to leave now? Would you please follow me?Dialogue 3。

Situation: Jin Bing works for a textile company in China. Holding high a big name card in his hands, Jin Bing is meeting an American visitor Ken Kailer at the railway station.。

Questions for comprehension and discussion:。

★ Why does Jin Bing say Ken is an able man?。

★ What is Ken’s concern?。

★ If you were Jin Bing, what would you do then?。

Ken Kailer:　Hello, I’m the one you are looking for. My name is Ken Kailer.Jin Bing:　Oh, hi, Mr Kailer. Glad to meet you. I’m Jin Bing from Junying Textile Company (俊英纺织品公司). Jin is my surname.Ken Kailer:　Nice to meet you too, Mr Jin. You can call me Ken, for I love “can,” haha.Jin Bing:　OK, Ken, welcome to Hangzhou. I’m sure you are an able man because you can always make it if you do anything.Ken Kailer:　Thanks, I hope so.Jin Bing:　By the way, you can call me Jin Bing as my colleagues do.Ken Kailer:　Fine, Jin Bing. Now where are we heading?Jin Bing:　Since you’ve just arrived, shall we first go directly to your hotel so that you can put your luggage in the room, and then go to our company to meet our general manager Mr Wang? He’s looking forward to seeing you soon. But he is having a meeting now and won’t be free until 3:30 this afternoon.Ken Kailer:　Good. How long will it take us to go to the hotel then? Do we have enough time?Jin Bing:　It’s 1:30 now. The hotel is not far away from here, only 30 minutes by car from the station. Our company is just near the hotel, 10-minute walk is enough.Ken Kailer:　Perfect.Jin Bing:　Let’s go then. Our driver is waiting for us outside.Part B A Welcome Speech。

Situation: After getting on the bus, the tour guide Chen Yan delivers a welcome speech to the tourists.。

Questions for comprehension and discussion:。

★ How does Chen Yan greet and welcome the tourists on the coach?。

★ What does she say when the bus starts to leave for the hotel?。

★ What does she say to the tourists on the way to the hotel?。

★ What does she say when the bus is near the hotel?。

★ If you were Chen Yan, what would you say to the tourists?。

Hello, ladies and gentlemen, good evening! I’m Chen Yan, your local guide from Hangzhou China Travel Service, and this is our driver Mr Li Yihua. Mr Li is a very responsible driver with over 15 years of driving experience. We are glad to meet you all here in Hangzhou. Now on behalf of Hangzhou China Travel Service (Hangzhou CTS), I’d like to extend a warm welcome to you all. Welcome to Hangzhou, the paradise city of China with two fascinating world heritage sites (世界遗产地) which we are definitely proud of. Do you know what they are? One is surely the West Lake Cultural Landscape of Hangzhou (杭州西湖文化景观), and the other is the Grand Canal (大运河). So you see, you are in the right place now, aren’t you?。

As Confucius once said, “Isn’t it delightful to have friends coming from afar? ” Mr Li and I will do our best to make your trip here pleasant and memorable. If you have any suggestions, advice or problems, please feel free to let us know, for we are always at your service. My mobile phone number is and the plate number of our bus is A4528. I hope you will keep them in mind during your visit here.。

It’s now 20:30 Beijing standard time. You may reset your watch. We are on the way to our hotel, Lakeview Hotel (望湖宾馆The bus ride to your hotel will take about 50 minutes. But I’d like to take this opportunity to talk about our city.。

Hangzhou, the capital city of Zhejiang Province in the south of the Yangtze River Delta (长江三角洲), is not only the political, economic and cultural center of the province but also a well-known tourist city. As it is located in the lower reaches of the Qiantang River approximately 180 kilometers southwest of Shanghai — an easy train ride away, it’s known as the “back garden of Shanghai” by most Chinese people. It is also the southern terminus (终点站) of the 1,794 km-long Beijing-Hangzhou Grand Canal (京杭大运河), one of the two greatest man-made projects in ancient China (the other is the Great Wall as you most likely know).。

The city proper covers 3,068 square kilometers with a population of around 6.5 million in 2013, and the Greater Hangzhou region extends to include 8 administrative regions (行政区域) and 5 counties with a total area of 16,596 square kilometers and over 8.8 million people.。

Hangzhou lies in a sub-tropical zone with four distinctive seasons. The yearly average temperature is about 17 degrees Celsius with the highest around 40 degrees in summer and the lowest about 6 degrees below zero in winter. But nowadays, due to global warming and extreme weather, the weather here in Hangzhou can sometimes be a little strange.。

Located at about 30皀orth latitude, Greater Hangzhou enjoys a favorable climate, fertile land and rich resources. The 30皀orth latitude in the world runs through some world wonders such as the Great Pyramidow (金字塔) in Egypt, ancient Maya (玛雅) region, Himalaya Mountains (喜马拉雅山), and some great rivers like the Nile (尼罗河), the Mississippi River (密西西比河), the Changjiang River or Yangtze River in China, etc. Therefore, Hangzhou has been renowned as “the home of silk and tea” and is thus known as a “paradise for tourists.”。

However, Greater Hangzhou is too big a topic. Let us first focus on the city of Hangzhou. Do you know how the name of this city Hangzhou came into being? In ancient times, much of the area of Hangzhou was covered with water. People needed boats to go from one place to another. According to legend (传说), Yu the Great (大禹) once came here. Yu was the founder of the first dynasty of China, Xia Dynasty (2070 - 1600 BC). He successfully harnessed China’s river system and controlled the floods. Hence Hangzhou’s original name, Yu Hang (禹杭), meaning “a land where Yu’s boat landed.” A Temple has been dedicated to Yu the Great, and his tomb was built in Shaoxing, a city not far from Hangzhou.。

Historically speaking, the area of Hangzhou is one of the cradles of Chinese civilization (华夏文明发祥地) especially with its prosperous Liangzhu Culture (良渚文化) dating back (回溯) over 5000 years. During that period, jade carving and silk production were already popular there, as China was the first producer of silk in the world.。

The city of Hangzhou has a history of over 2200 years; that is, its recorded history can be traced back to (追溯到) the Qin Dynasty (221 - 207 BC), as it was first built as Qiantang County and was named after the river as Qiantang in 221 BC. Hangzhou did not take its present name, which means a land accessible (可进入的) only by boat, until 589 AD in the Sui Dynasty.。

During the Sui Dynasty (581 - 618 AD), major construction on the southern section of the Grand Canal was carried out, turning it into a prosperous commercial city then. The Grand Canal, which eventually linked Hangzhou to Beijing, was noted as one of the world’s longest artificial waterways (人工河道) forming one of the country’s most important economic arteries (经济动脉).。

Hangzhou has been regarded as one of China’s six ancient capitals, for it served as the capital of both the powerful Wuyue Kingdom in the 10th century and the Southern Song Dynasty (1127 - 1279 AD). A Venetian merchant (威尼斯商人), Marco Polo (马可波罗1254 - 1324 AD) visited Hangzhou in about 1280 and wrote that it was “without doubt the finest and noblest city in the world.” As well, he was also fascinated by the luxurious (华丽的) silk available in the city at that time.。

Hangzhou silk was not only chosen as a tribute (贡品) to the imperial rulers but also exported overseas. Marco Polo’s description of Hangzhou made both the city and the silk well-known worldwide. Just imagine, some 800 years ago, how these beautiful silks, fine soft satins (绸缎) and fantastic brocades (锦缎) OK, so that was a brief history of Hangzhou. Now very soon we will come to the largest river in this province. Please look to the front and you will be able to see a big bridge over the Qiantang River. Presently there are seven bridges over the river but with three more to come in the near future. It’s the fourth one. The river is known for its spectacular (壮观的) tidal bore (潮强大的southwestern part boasts many tourist attractions with West Lake at its center which you will see clearly tomorrow.。

As you know, the West Lake Cultural Landscape of Hangzhou has been on the list of UNESCO World Heritage Sites (联合国教科文组织世界遗产地) since 2011. The West Lake Cultural Landscape, comprised of West Lake and its surrounding hills, covers an area of over 33 square kilometers with numerous temples, pagodas, gardens, as well as causeways and artificial islands. I bet you can’t wait, right?。

Since it’s already late, you may just take a short rest and enjoy the night view of the city through the windows.。

Our hotel is quite near now, just about a five-minute ride away. Since we will have a boat tour of West Lake at 9:30 tomorrow morning, is it possible for us to meet together in the hotel lobby at 9:00 tomorrow? And shall we set the morning call for 7:30 am? Great, so let’s meet at 9:00 am tomorrow in the lobby. And we do hope you will have a very pleasant trip here in Hangzhou. Here is our hotel. Please double check your luggage and follow me.。

Part C Tips for Delivering a Welcome Speech。

Questions for comprehension and discussion:。

★ Brainstorm any tips on how to deliver a welcome speech.。

★ On the way to the hotel, what may most of the tourists expect to hear?。

★ What do you think a welcome speech should be like?。

On the way to the hotel, most of the tourists will be quite excited to hear about the new place, and expect to be told about what they will see. Therefore, a welcome speech made by a tour guide is very important. It should be warm, thoughtful and exciting.。

In the welcome speech, as a tour guide, you should first extend a warm welcome to the tourists who have arrived. Your guests will be very happy and feel at home to hear the warmest greeting from you, their local guide in a strange country. Second, you should introduce yourself, the driver and the tour operator for whom you work. In the meantime, you should assure the tourists that your team will do your best to offer them satisfactory service. Then you should tell them about the location and the facilities of the hotel. After arriving at a new place, most tourists would like to know exactly where they are, and what their hotel will be like. After that, if time permits (许可), you should give a brief introduction to the city or town, such as the population, climate, customs and history. Although many tourists have already read some information about the tourist destinations before the tour, they would still like to learn more specific information from the local guide. Interesting facts and information are always welcome. Last but not least, you should wish the tourists a good time during their stay, and confirm the following day’s activities as well as the meeting time and place. Besides, you should also remind the tourists to reset their watches according to the local time, remember the plate number of the bus and your phone number as well.。

So in short, you should remember the following elements when delivering a good welcome speech:。

☆ extend a warm welcome to the tourists;。

☆ introduce your team on behalf of the tour operator;。

☆ inform the tourists of the local time, offering your contact number;。

☆ give a brief introduction to the city, town or the place;。

☆ confirm the meeting time and place for the next day’s activities;。

☆ offer them best wishes for a pleasant trip.。

Part D Language Checklist。

A. Key Words and Phrases。

travel agent 组团社。

tour operator 接待社。

travel agency旅行社。

travel service旅行社。

CTS (China Travel Service)。

中国旅行社

CITS (China International Travel Service) 中国国际旅行社 historic site 历史古迹。

holiday resort 旅游度假胜地。

national nature reserve国家自然保护区。

administrative region 行政区域ancient capital 古都。

capital city 都城。

metropolis大都市。

Liangzhu Culture良渚文化。

cradles of Chinese civilization。

华夏文明发祥地

Silk Road Route 丝绸之路Beijing-Hangzhou Grand Canal。

京杭大运河

Yangtze River Delta 长江三角洲。

Qiantang Tidal Bore 钱塘潮夏禹Marco Polo 马可波罗One’s Identity。

询问身份Excuse me, are you Mr Johnson from the UK?。

Excuse me, are you Mr Joe Simpson from the Pacific Travel Agency?。

Excuse me, are you the tour leader of the group?Making a Self-introduction。

自我介绍和团队介绍Ladies and gentlemen, good morning afternoon evening. Would you please allow me to introduce myself?First, let me introduce myself. My name is… I’m …, you can just call me…。

Ladies and gentlemen, good morning afternoon evening. I’m your local guide Fang Lin from International China Travel Service.。

I’d like to introduce our driver, Mr Li Bing. He has been working as a professional driver for at least 10 years.。

May we introduce ourselves? This is our driver, Mr Chen. He is a responsible driver with over 15 years of driving experience.Greetings。

问候Nice to meet you. lad to meet you here.。

I’m pleased to meet you all.。

It’s great to meet all of you here today.Welcoming。

欢迎On behalf of …, I’d like to extend a warm welcome to all of youI am glad to welcome you all!。

Welcome to Beijing Shanghai Hangzhou…!Adjusting the Time。

调整当地时间It’s 14:20 Beijing standard time. Please reset your watch.。

You may reset your watch.。

You may adjust the time. Introductory Remarks。

介绍城概况’d like to give you a brief introduction to our city.。

Would you like me to offer you some general information about our city?。

Do you know how the name of our city came into being?Providing General Information。

介绍城镇的宏观信息Hangzhou is the capital of Zhejiang Province.。

The capital city of Yunnan Province is Kunming.。

Lhasa is the capital of Tibet Autonomous Region.。

Hangzhou has been well-known as “the home of silk and tea”.。

The city boasts numerous tourist attractions, such as well-known scenic spots, historic sites, national nature reserve, and national tourist holiday resort. 该城市有很多旅游胜地,比如著名的风景区、历史古迹、国家自然保护区以及国家旅游度假区。

Beijing is a world famous metropolis. 北京是个世界著名的大都市,Providing General Information。

介绍城镇的宏观信息

（续）Wuhan is the center of Hubei Province in politics, economy, culture, and information. 武汉是湖北省的政治、经济、文化和信息中心。

Shanghai is China’s largest and most dynamic city. 上海是中国最大并且最有活力的城市。

Guangzhou is an affluent, bustling city with a handful interesting sights. 广州是一个富庶、繁华的城市,Talking about Population and Area 介绍城镇人口及面积The city covers an area of 25,000 square kilometers. 这座城市的总面积为2.5万平方千米,有很多有趣的景点。

There are over 15 million people in Shanghai. 上海有1500万人口。

Hangzhou has a population of over 3.5 million.。

It’s a small town with a population of 12,000. 这是一个有着1.2万人口的小镇。

Beijing is a big city of over 17 million people.。

The population of Greater Hangzhou is over 8.7 million.。

杭州主城区的面积有3,068平方千米,总面积有16,596平方千米,人口有650多万,人口共达880万,大杭州扩展到8个行政区、5个县,The city proper of Hangzhou covers 3,068 square kilometers with a population of around 6.5 million in 2013, and the Greater Hangzhou region extends to include 8 administrative regions and 5 counties with a total area of 16,596 square kilometers and over 8.8 million people. 2013年。

540万流动人口,包括1200万常住人口,Beijing’s total population has topped 17.4 million, including over 12 million permanent residents and 5.4 million migrants. 北京总人口已达到1740万,Talking about the Location。

介绍城镇的地理位置

Hangzhou is located in the lower reaches of the Qiantang River approximately 180 kilometers southwest of Shanghai — an easy train ride away. 杭州位于钱塘江下游区域,在上海西南方向约180千米处,坐火车很方便到达。

Beijing is situated at the northern tip of the North China Plain. 北京位于华北平原的最北端。

Lying in the Yangtze River Delta in eastern China, Shanghai sits at the mouth of the Yangtze River in the central coast.。

Zhejiang borders Anhui to the northwest, Jiangxi to the west. 浙江省西北接安徽省,西邻江西省。

Zhejiang borders Jiangsu and the metropolis Shanghai to the north.。

Shanghai is bordered by Jiangsu to the northwest and Zhejiang to the southwest.。

Xi’an lies on the Guanzhong Plain in central China. 西安位于中国中部的关中平原,Introducing Historic。

Sites

介绍历史古迹Beijing has a history of 3000 years. 北京有着3000年的历史。

Hangzhou’s history spans over 2200 years.。

Hangzhou is as old as over 2200 years.。

The small town is more than 1500 years old. 这个小镇有1500多年的历史。

Its recorded history can be traced back to the Qin Dynasty (221 - 207 BC). 其有记载的历史可以追溯到秦朝（公元前221—公元前207年）。

Introducing Historic。

Sites

介绍历史古迹

（续）Its history dates back 500 years. 其历史可追溯到500年前。

There are many places of historic interest here. 这里有很多历史古迹。

Rich in relics and natural resources, the city has a long history. 这座城市历史悠久,自然资源丰富,文物古迹众多,On-the-way Introduction。

介绍沿途景观Please look to the front right left.。

We are coming to the largest river in the province.。

The river is best known for its spectacular tidal bore.。

Now we have entered the downtown area.。

It’s home to the imperial palace of the Southern Song Dynasty. Travel Arrangement。

（到达酒店前的）

旅游安排事宜Since we will have a boat tour of West Lake at 9:30 tomorrow morning, is it possible for us to meet together in the hotel lobby at 9:00 tomorrow?。

Shall we set the morning-call at 7:30 am tomorrow?Part E Output Activities。

I. Reading Comprehension。

Task 1: Please choose the best answer to complete each sentence below.。

1. Excuse me, are you the　　　leader of the group from Canada?。

A. traveled B. main C. tour D. major。

2. 　　　behalf of Zhejiang Strait International Travel Service, I’d like to extend a warm welcome to you all.。

A. In B. On C. ForD. To。

3. Suzhou　　　in a sub-tropical zone with four seasons.。

A. situatesB. locates C. be situated D. lies。

4. Would you please allow me to　　　myself?。

A. name B. tell C. introduceD. say。

5. It’s 9:30 am Beijing standard time. Please　　　the time.。

A. adjusted B. readjusts C. resets D. reset。

6. I’d like to give you a　　　introduction to our city.。

A. shorterB. brief C. good D. great。

7. Do you know how the name of our city　　　into being?。

A. came B. come C. enterD. is coming。

8. The history of Christmas　　　back over 4000 years.。

A. was dated B. traced back C. datingD. dates。

9. If you have any problems, please　　　to let us know.。

A. feel free B. do C. remembered D. not forget。

10. Longjing Green Tea was not only chosen as a　　　to the imperial rulers but also exported overseas.。

A. gift B. good C. treasure D. tribute。

Task 2: Please answer the questions concerning the welcome speech delivered by Chen Yan in Part B in this unit.。

1. How large is the city of Hangzhou and the Greater Hangzhou? What’s the population of the city of Hangzhou and the Greater Hangzhou in 2013?。

2. What’s Hangzhou’s original name? How did it come into being?。

3. Who was Marco Polo? When did he first visit Hangzhou? What did he think of Hangzhou then?。

4. When was Liangzhu Culture prosperous?。

5. What’s the Qiantang River famous for? When would thousands of people far and near come to watch the natural phenomenon?。

Task 3: Please decide whether each of the following statements is True or False according to the passage concerning a good welcome speech in Part C in this unit.。

1. A welcome speech should be warm, considerable and exciting. ( )。

2. A tour guide should first welcome the tourists who have arrived but greet them later. ( )。

3. After making the self-introduction, the tour guide should assure the tourists that he or she will try his or her best to make their stay pleasant. ( )。

4. The tour guide should tell the tourists some general information about the visiting city as well as the location and the facilities of the hotel. ( )。

5. The tour guide should remind the tourists to reset the watch timely. ( )。

II. Translation。

Task 4: Please translate the following sentences into English.。

1. 很高兴认识你,约翰逊先生,我是你们的地陪,叫方冰。

2. 请问,New York Global Travel Agency）的史密斯先生吗。

3. 我们城市的总面积为2.8万平方千米。

4. 大杭州的人口有880多万

5. 正如孔子所说：“有朋自远方来,不亦乐乎,”我们将竭诚使你们在这里的旅行愉快,难以忘怀。

6. 杭州是著名的丝绸之府,茶叶之乡。

7. 这座城市的总面积为3.5万平方千米。

8. 上海西北靠近江苏省,西南和浙江省毗邻。

9. 我代表浙江中国旅行社,向你们表示热烈的欢迎。

10. 这条江以壮观的潮水著称。

Task 5: Please translate the following sentences into Chinese.。

1. Xi’an is the center of Shaanxi Province in politics, economy, culture and information.。

2. Rich in relics and natural resources, the city has a long history.。

3. Its recorded history can be traced back to the Qin Dynasty (221 - 207 BC).。

4. Although China spans five zones, the whole country follows Beijing standard time. It’s 14:20 Beijing standard time. Please reset your watch.。

5. The amazing northern latitude at about 30°runs through some world wonders such as the Great Pyramid in Egypt, ancient Maya, Himalaya Mountains, and some great rivers like the Nile, the Mississippi River, the Changjiang River or Yangtze River in China, etc.。

6. Hangzhou is located in the lower reaches of the Qiantang River approximately 180 kilometers southwest of Shanghai — an easy train ride away.。

7. Hangzhou is the southern terminus of the 1,794 km-long Beijing-Hangzhou Grand Canal, one of the two greatest man-made projects in ancient China.。

8. The Grand Canal, which eventually linked Hangzhou to Beijing, was noted as one of the world’s longest artificial waterways, forming one of the country’s most important economic arteries.。

9. Hangzhou did not take its present name, which means a land accessible only by boat, until 589 AD in Sui Dynasty.。

10. Hangzhou has been regarded as one of China’s six ancient capitals, for it served as the capital of both Wuyue Kingdom in the 10th century and the Southern Song Dynasty in the 12th and 13th centuries.。

III. Role Play。

Task 6: Please play a role in any of the following situations with your partner(s).。

Situation 1: Suppose you are a tour guide from Hangzhou Overseas Travel Co. Ltd. (HZOTC), you are going to meet a tour group from Australia at the airport in your city. The group tour leader is Miss Jane Thatcher. Now, first make a dialogue with the tour leader, and then deliver a welcome speech to the tourists on the coach.。

Situation 2: You work as a tour guide at a local travel agency. Now you are meeting an American couple Mr and Mrs Donaldson at the railway station in your home town. First make a dialogue with the couple and then deliver a welcome speech to them in the car.。

IV. Problem-solving。

Task 7: Please make an analysis of the following cases, and answer the questions as required.。

Case 1

Situation: Suppose you are a local guide from Kanghui International Travel Agency, you are to meet a small group of six people from Germany at around 7:00 pm at the railway station. The tour leader is called Mr Lucas Schwartz. But only when the group starts to get on the coach do you find that you have picked up the wrong group of Swiss tourists, whose tour leader is named Mr Leo Schwartz.。

Question: What would you do if you picked up a wrong group?。

Case 2

Situation: Xiao Yang, a local guide from Hongtai International Travel Agency, is to meet a small group of 10 people from Canada at around 13:00 at the airport. The tour leader is Miss Jane Watson. But out of carelessness, she has picked up the wrong group of Australian tourists, whose tour leader is called Miss Lily Watson. It is not until the group gets on the coach that she realizes her big mistake. Fortunately, the wrong group also belongs to Hongtai International Travel Agency, and their local guide also picks up Xiao Yang’s group by mistake and has already left the airport.。

Question: Suppose you were Xiao Yang, what would you do then?。

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新编旅游交际英语

New Interactive English for Tourism。

Meeting the Guests。

Unit 1