旅行顾问岗位职责旅行顾问工作内容职业

旅游顾问介绍

旅行顾问（岗位职责）。

职位描述

Understands client’s need complete accurate records of bookings and offer best alternatives available in terms of pricing and routing.。

? 提供专业独立的商旅服务,例如行程规划,预订操作,运价计算和票务处理。

Work professionally and independently in providing business travel services i.e.: planning of itineraries, making reservations, competitive fare computations and ticketing.。

? 根据服务水准协议确保高水准专业服务,提高客户满意度。

Ensure a high level of professionalism and customer satisfaction delivered in accordance to the Service Level Agreement (SLAs).。

? 处理客户反馈,增加提供适当的解决方案和建议。

Handle customer feedback, escalations and providing appropriate solutions and recommendations.。

? 处理签证相关的文档,确保从大使馆/领事馆可以快速拿到出行文件。

Process visa related documentation and ensure speedy recovery of travel documents from the Embassies/Consulates.。

? 确保遵循客户的出行政策,包括飞机、住宿、汽车、铁路、保险和签证要求。

Ensure that travel policies of the clients are adhered to, including air, accommodation, car, rail, insurance and visa requirement.。

? 通过流程知识、产品、规则和条例来减少过失和错误。

Minimise errors and mistakes by gaining knowledge of procedures, products, rules and regulations.。

? 确保电话服务能够与服务水准协议保持一致。

Ensure that the Telephone Service Factor (TSF) are met in accordance with Service Level Agreement (SLAs).。

? 在相应的层面上建立和保持与客户之间的良关系。

Build and maintain relationships with client’s contacts at the relevant level.。

? 根据服务水准协议执行工作流程。

Manages workflow and processes in accordance with Service Level Agreement.。

职位要求 核心竞争力:。

Requirements Core Competencies:。

? 拥有至少3-5年的实体企业工作经验。

Possess a minimum of 3 - 5 years of solid corporate experience.。

? 较好地掌握市场运价。

Well verse and with a good grasp of the market fares.。

? 具有国际航运输协会或世界旅行社协会联合会的证书者佳。

IATA/UFTAA Diploma (STD) an advantage.。

? 对航空运价和票务规则有较强的经验与理解力。

Strong background and understanding of airfares constructions principles and ticket formats.。

? 较强的中英文口头与书面沟通技能。

Strong oral and written communication skills in English, effectively bilingual.。

? 乐观并以销售为导向,耐心,且能够在压力和时间紧迫的情况下进行工作。

Pleasant and sales oriented, patient and ability to work under pressure and tight timeline.。

? 较强的人际关系处理技能。

Strong inter-personal skills.。

? 较好的各类旅游产品知识。

Good knowledge of various travel products.。

? 了解行业标准和要求。

Keeping abreast of industry standards and requirements.。

? 创造性思维,能够打破常规去思考问题。

Creative thinking, able to think “out of the box”.。

? 较强的组织能力以及具有自我激励能力者优先。

Organized, self motivated with the ability to prioritize.。

? 与客户建立和保持良好的工作关系。

To build and maintain good working relationship with customers.。

? 发挥主动性和获取所有权。

Display initiative and taking ownership.。

? 必须具备预订系统（GDS）知识,abacus优先。

Knowledge of reservation systems (GDS) are essential, abacus an advantage.。

? 较好地理解商旅流程和解决方案。

Good understanding of business travel processes and solutions.。

? 全面了解客户的需求,并及时提供服务。

Overall understanding of customer needs and timely service delivery.。

? 保持团队精神、团队协作和团队凝聚力。

Maintain team spirit, team work and cohesiveness in the team to deliver results.。

此数据摘自相关公司实际发布的招聘要求。