旅游服务业初级英语教程Lesson21

新编旅游英语教程

Page 1 of 7。

“旅游业英语”

洲广播电台中文部的节目主持人马健媛。

这套共二十六讲的教材目的在于帮助您更好地与讲英语的客人进行。

在这套教材中,每一节对话将涉及旅游服务业中的一个重要,交流。

话题,也许在一开始的时候您无法听懂对话的全部内容,不过这没。

有关系,因为老师在学习的过程中会反复讲解和带领大家练习这些。

只要您坚持跟着老师学习,您会在学习完这套教材之,对话的内容。

后对自己在英语方面所取得的进步感到大吃一惊的。

第二十一课: 如何处理突发状况。

Lesson 21: Dealing with a situation。

在这一课中,我们要学习如何应对突发的意外状况和情绪不安的客。

人,您将可以学习到在澄清事实及安慰客人时的一些英语表示方。

法

在这段对话的第一部份中,蒙纳对于她父亲的失踪感到非常焦虑不。

安,并坚持要面见酒店的经理杰斯丁,现在就先让我们一起来听一。

下这部份的对话

Leo: Excuse me, Justine? Ms White, from Room 311, would like。

to speak to you.。

Justine: Certainly. How can I help you, Ms White?。

Mona: My father is missing. Your receptionist lost him. We were at the。

festival and I’m sure he’s dead!。

Justine: I can see this is very serious. May I suggest you come to my。

office?

Mona: I don’t want to go anywhere. I want to find my father. He’s been。

missing for hours!。

Page 2 of 7。

Justine: It must be very upsetting for you, Ms White.。

现在让我们再听一遍录音,我会逐句将对话翻译成中文。

利奥: 对不起,打扰你了,杰斯丁,驻在三一一房间的怀特女。

士要和你讲话

Leo: Excuse me, Justine? Ms White, from Room 311, would like。

to speak to you.。

杰斯丁: 没有问题,我能帮助您做些什么吗,怀特女士。

Justine: Certainly. How can I help you, Ms White?。

蒙纳: 我父亲失踪了,你们的接待人员把他丢了,当时我们正。

在元宵节灯会上,我敢肯定我的父亲已经死了。

Mona : My father is missing. Your receptionist lost him. We were at the。

festival and I’m sure he’s dead!。

杰斯丁: 我明白了,这是一件很严重的事情,我可以请您到我的。

办公室去吗

Justine: I can see this is very serious. May I suggest you come to my。

office?

蒙纳: 我哪里也不去,我要找我的父亲,他失踪已经有好几个。

小时了

Mona: I don’t want to go anywhere. I want to find my father. He’s been。

missing for hours!。

杰斯丁: 这一定让您非常着急,是吧,怀特女士。

Justine: It must be very upsetting for you, Ms White.。

请注意听下面这句话

杰斯丁:我可以请您到我的办公室去吗。

Justine: May I suggest you come to my。

office?

您听出来了吗,杰斯丁在这种情况下想要做的第一件事就是设法让。

蒙纳离开酒店大堂,以避开公众的视线,这样做无论是对客人还是。

对酒店的业务都有好处,请您跟着英语老师一起练习下列句型。

May I suggest you come to my office?。

May I suggest you come to my office?。

Page 3 of 7。

May I suggest we sit down?。

May I suggest we sit down?。

现在让我们一起来听听酒店经理是如何对蒙纳的焦虑表示理解的。

杰斯丁: 我明白了,这是一件很严重的事情。

Justine: I can see this is very serious.。

杰斯丁: 这一定让您非常着急,是吧,怀特女士。

Justine: It must be very upsetting for you, Ms White.。

杰斯丁通过以上这两个句子向蒙纳表明,她非常重视蒙纳讲述的事。

情,虽然也许实际的情况并不象客人所感到的那样糟糕,但这样的。

说法有助于让情绪不稳的客人冷静下来,请您跟着英语老师练习下。

列的句子

This is very serious.。

This is very serious. I can see this is very serious.。

I can see this is very serious.。

It must be very upsetting for you.。

It must be very upsetting for you.。

接下来让我们再听一遍这段对话,请在杰斯丁和利奥的话之后跟着。

重复

Leo: Excuse me, Justine? Ms White, from Room 311, would like。

to speak to you.。

Justine: Certainly. How can I help you, Ms White?。

Mona : My father is missing. Your receptionist lost him. We were at the。

festival and I’m sure he’s dead!。

Justine: I can see this is very serious. May I suggest you come to my。

office?

Mona: I don’t want to go anywhere. I want to find my father. He’s been。

missing for hours!。

Justine: It must be very upsetting for you, Ms White.。

各位听众朋友,您现在收听的是澳洲广播电台为你制作的《旅游业。

英语》节目

Page 4 of 7。

第二十一课: 如何处理突发状况。

Lesson 21: Dealing with a situation。

现在让我们继续学习新的对话内容。

Justine: Let me see if I understand you clearly. You were at the festival。

with your father?。

Mona: Yes, and Leo.。

Justine: Leo?。

Leo: I was their tour guide.。

Justine: I see. So what you are saying is that you were separated from。

your father.。

Mona: Yes.。

Justine: Had you arranged a meeting place, Leo?。

Leo: Yes I had. But that’s where we were standing when we lost him.。

Justine: Is your father elderly, Ms White?。

Leo: Not at all.。

Justine: Is he frail?。

Mona: Well, he is over fifty.。

Justine: And how long has he been missing?。

Mona: Nearly an hour!。

Justine: I see.。

请再听一遍这部分对话的录音,我会将这段对话逐句翻译成中文。

杰斯丁: 我先说一遍,看看我是否准确地理解了您的意思,您当。

时和您的父亲是在元宵节灯会上。

Justine: Let me see if I understand you clearly. You were at the festival。

with your father?。

蒙纳: 是的,我们和利奥在一起。

Mona: Yes, and Leo.。

杰斯丁: 怎么会和利奥在一起呢。

Justine: Leo?。

利奥: 我是他们的导游。

Leo: I was their tour guide.。

杰斯丁: 噢,我明白了,您是说你们两个人和您的父亲走散了。

Justine: I see. So what you are saying is that you were separated from。

your father.。

Page 5 of 7。

蒙纳: 是这样

Mona: Yes.。

杰斯丁: 利奥,你们有没有约定走散后重聚的地点。

Justine: Had you arranged a meeting place, Leo?。

利奥: 有啊,可我们恰恰就是在这个地点走散的。

Leo: Yes I had. But that’s where we were standing when we lost him.。

杰斯丁: 怀特女士,您的父亲年龄很大吗,他身体弱吗。

Justine: Is your father elderly, Ms White? Is he frail?。

利奥: 他的健康状况完全没有问题。

Leo: Not at all.。

蒙纳: 但是他已经五十多岁了。

Mona: Well, he is over fifty.。

杰斯丁: 他失踪有多少时间了。

Justine: And how long has he been missing?。

蒙纳: 快一个小时了。

Mona: Nearly an hour!。

杰斯丁: 我明白了

Justine: I see.。

酒店经理明了蒙纳在介绍情况时可能有些夸大其词了,现在让我们。

一起来听听她是如何与蒙纳一起逐渐澄清事实的。

杰斯丁: 我先说一遍,看看我是否准确地理解了您的意思。

Justine: Let me see if I understand you clearly.。

杰斯丁: 您的意思是说您与您的父亲走散了。

Justine: So what you are saying is that you were separated from。

your father。

毫无疑问,在没有弄清楚事实之前我们是不能妄下结论的,而英语。

中“So what you’re saying is ……”和“Let me see if I。

understand you clearly” 这两个句式向对方明确表示你对他所讲。

Page 6 of 7。

的话非常有兴趣,并且在全神贯注地倾听,澄清事实的做法不但有。

助于听话者了解真相,而且有助于讲话的人冷静下来,现在就让我。

们跟着老师一起来练习一下这两个句式。

Let me see if I understand you.。

Let me see if I understand you clearly.。

So what you’re saying is…。

So what you’re saying is that your father is missing.。

在接下来的对话中,杰斯丁继续提出一系列问题以了解整个事件的。

在与蒙纳的对话过程中,她不断地使用了一个英语中非,严重程度。

常有用的短语“I see”, 意思是:我明白了,请注意,在对话过程。

中类似“I see,” “uh huh”, 或者不断地点头示意,这些都可。

以向对方表示你在注意倾听他的讲话,另外,在对话过程中看着对。

方眼睛也可以显示出你非常重视他所讲的话,现在请您跟着老师一。

起练习“I see”我明白了这个短语。

现在让我一起来听一遍这段对话第二部份的录音,请在杰斯丁和利。

奥的句子之后重复他们的话。

I see.

I see

现在让我们一起来听一遍这段对话第二部分的录音,请在杰斯丁和。

利奥的句子之后重复它们的话。

Justine: Let me see if I understand you clearly. You were at the festival。

with your father?。

Mona: Yes, and Leo.。

Justine: Leo?。

Leo: I was their tour guide.。

Justine: I see. So what you are saying is that you were separated from。

your father.。

Mona: Yes.。

Justine: Had you arranged a meeting place, Leo?。

Leo: Yes I had. But that’s where we were standing when we lost him.。

Justine: Is your father elderly, Ms White?。

Leo: Not at all.。

Justine: Is he frail?。

Mona: Well, he is over fifty.。

Justine: And how long has he been missing?。

Mona: Nearly an hour!。

Justine: I see.。

Page 7 of 7。

各位听众朋友,在结束这一课的全部内容之前请您跟着英语老师一。

起来练习下列句型

Let me see。

Let me see。

If I understand you clearly。

Is your father,。

Is your father,。

Is your father elderly?。

Let me see。

Let me see。

If I understand you clearly。

Is your father,。

Is your father,。

Is your father elderly?。

好,各位听众朋友,第二十一课到这里就全部结束了,我们会在第。

二十二课中继续学习如何处理突发状况的内容。